Automate Missed Message Follow-Up

Never lose a lead again — set up AI-based auto-replies for Instagram/Facebook/Email DMs.

Background & Why This Matters

If you run a health or wellness business — whether you’re a therapist, personal trainer, or clinic owner — you’ve likely missed messages from potential clients in your DMs or email inbox.

Maybe they asked about pricing, availability, or services — but because you were in session or busy running the business, the message got buried.

Result? Lost leads. Lost revenue. And worse, lost trust.

In today’s world, response time matters. People expect fast, helpful replies — even when you’re unavailable.

What You’ll Achieve

You’ll set up a simple automation that:

Detects new client inquiries (via Instagram, Facebook Messenger, or Email)
Sends a personalized message acknowledging the inquiry
Gives them a clear next step (e.g., “book a call,” “fill out this form,” etc.)
Works 24/7 so you don’t have to

What to Expect After Setup

Faster response times (even while you sleep)
More leads moving to your calendar or funnel
Less stress wondering who you forgot to reply to

What You’ll Need

You’ll only need 30-45 minutes and free/low-cost tools to get started:

Social or email inbox integration like Facebook Page, Instagram Business, Gmail
Automation builder like ManyChat, Zapier, or ChatGPT
Booking or form tool like Calendly, Tally.so, Google Forms

Step-by-Step Instructions

Let’s walk through using ManyChat to auto-reply to Instagram messages (can do similar for Facebook or WhatsApp).

✅ Step 1: Set Up a Free ManyChat Account

Go to ManyChat.com
Click “Get Started Free”
Connect your Instagram Business Account or Facebook Page
Grant permission to access messages

✅ Step 2: Create Your First Automation Flow

In the dashboard, go to Automation → New Flow
Name it: Missed Message Auto-Reply
Create a Trigger:
- Choose Instagram DM → Keyword Trigger
- Add a catch-all keyword: Default or common phrases like “hi”, “hello”, “pricing”, “interested”
Set a Reply Message:
- Example: “Hey! Thanks so much for reaching out 🙌 I’m currently with a client or offline, but I’d love to connect. 👉 In the meantime, you can book a free intro call here: [Calendly link]. Or reply here and I’ll get back ASAP!”

✅ Step 3: Test the Automation

Message your business account from another account with the test keywords
Confirm you automated message sends quickly
Adjust wording if it feels too robotic – keep it friendly and helpful

✅ Step 4: Add Smart Routing (Optional)

Add quick reply buttons like:
- “Book a Session”
- “See Services”
- “Ask a Question”
Use these to guide users to your next steps or segment your audience

✅ Step 5: Track Responses

In ManyChat, view Analytics → Conversion Stats
See which messages led to bookings or follow-up messages

Want this done for you?

Book a free 30-min AI Strategy Connect — we’ll look at your workflow and I’ll show you how to set it up or handle it for you.